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An Overview of Conflict Training

An Overview of Conflict Training

Physical intervention is a hot topic for security personnel, especially for door supervision, retail and healthcare security and enforcement services. Recent high profile compensation claims have reinforced the risks employers run in failing to train staff in safe methods of intervention.

The decision to teach physical intervention needs to be based on an objective analysis of the role performed and the risks associated with this. Although many roles will not require such skills, such training is probably needed where it is foreseeable that staff will be called upon to restrain another person or defend themselves, physically eject individuals, act to stop a fight or assault, or carry out an arrest.

It is no longer a realistic excuse for employers to simply say that policy instructs staff not to get involved or to use physical intervention. One cannot expose employees to such situations and then remove the lawful right of the individual to protect themselves and others from assault.

The SIA approves the teaching of physical intervention within its licence requirements and has always highlighted the need for employers to assess the risks of violence and to provide physical intervention training, where appropriate, to comply with their duty of care.

The worst case scenario is staff using physical interventions without training. The right training should equip staff with safer skills and actually reduce the need for intervention. As an example, Niton provided training to a hospital security team where staff had used force on a number of occasions. Since the training the security manager has reported that staff have used far less physical intervention.

Physical intervention broadly falls under two areas: defensive skills that focus on protecting against assault and disengagement; and restrictive skills that involve escorting and restraint of an individual.

Mechanical restraints, handcuffs, are widely promoted and although these may be legitimate tools in certain roles they should not distract employers from the core physical skills most staff require.

Approaches to physical intervention vary greatly and many companies are moving away from traditional control and restraint type approaches that are increasingly perceived as aggressive and requiring more training than is realistic. Some staff simply require defensive skills whereas others need more comprehensive training.

The Niton Defensive Tactics System (NDTS) focuses on simple ways to carry out tasks such as escorting and restraining with less likelihood of injury and escalation. This programme has been audited and accredited on behalf of a large government agency by the National Police Improvement Agency (NPIA) which is now the College of Policing and broadly follows the Police approved methods for Control & Restraint and Defensive Tactics.

The NDTS solution is in line with best practice and relevant standards; the system has also undergone a medical and legal review. The physical intervention programme provides learners with a wider range of least restrictive and non-harmful options for dealing with the most common workplace scenarios involving physical contact. It is supported by organisational guidance and management tools for assessing which staff need which skill sets. Importantly the NDTS solution provides a rigorous quality assurance process and audit trail in this significant area of risk.

Trainers and learners receive NDTS certification and professional support materials that raise awareness of legal issues and medical risks associated with restraint in addition to practical skills. Niton helps employers establish which staff need which level of training and can advise on supporting policy, reporting mechanisms and procedures.

The NDTS is accredited by the Awarding Organisation NCFE and called the Level 2 Certificate in Managing Conflict for Enforcement Personnel. This unique Niton training package provides employers and their staff; insurers and customers with confidence in this area of significant risk.

Overall our resources and training options will provide our clients with a rigorous, cost effective solution that can be tailored to meet any role and working environment needs.

  1. Provide training programmes which are based upon the techniques and guidelines taught to the civil police in the UK including compliance with the Human Rights Act 1998.
  2. Ensure our Instructors qualifications must be nationally recognised in the Law Enforcement, Military, SIA or Civilian sectors. All our Instructors are holders of an Adult Education Teaching Certificate, occupationally competent and experienced Assessors in this field. The students can therefore expect a very high standard of tuition.
  3. Ensure all of our training complies with the relevant Health and Safety Regulations including the Manual Handling Regulations 1992.
  4. Have had our training evaluated by a Health and Safety Registered Safety Practitioner.
  5. Are members of the Institute of Conflict Management (ICM), the International Professional Security Association (IPSA) and hold ISO 9001 accreditation.
  6. Possess comprehensive £5 million company and individual instructor insurance cover.
  7. Are an approved provider of Personal Safety Skills to a major Government Department and have delivered this training for the past twenty one years. We have also had considerable success with the NHS as well as a range of small and medium sized organisations.

These high standards ensure that any training we deliver is lawfully accurate, delivered by highly skilled and experienced trainers; fully insured and health and safety compliant.

This not only ensures competency and confidence in those we train but will also serve to reduce any organisational liability on your organisations or your client’s behalf.