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Unit 01: Identifying & Managing Conflict

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Unit 01: Identifying & Managing Conflict

Who should attend

This course is suitable for anyone who performs an enforcement or security role; a lone worker and particularly those who would like to be better equipped to deal with violence or aggression in all its forms.

Assessment & Certification:

This qualification is assessed through a 30 minute, 20-question, multiple-choice examination.

Successful learners must answer at least 16 out of the 20 questions correctly.

Certification of all physical skills is valid for a period of one year. Refresher training and certification is required annually in order to maintain court credibility. Unit one is valid for three years.

Call 01293 549858 to book a place or

Duration

This is a one day course.

Content

8 hours training. Compulsory stand-alone unit. This course includes:

Personal Safety, Dynamic Risk Assessment, effective communication, listening skills, causes of conflict, body reactions, Fight or Flight warning & danger signs, tactical options, handling confrontation, defusing grievance and law on the use of force.

Location

Our in house training means that we can come to your workplace to provide high quality courses for your staff on your own premises.

All our courses can be tailored to your needs and can fit in with your requirements regarding dates, times and places.

We will risk assess all venues for courses that require the practical application of skills to ensure they are suitable for training and Health & Safety compliant.

Course Details



Requirements:

No previous qualifications are required.

Suitable For:

This course is suitable for anyone who performs an enforcement or security role; a lone worker and particularly those who would like to be better equipped to deal with violence or aggression in all its forms.

Course Length:

This is a 1 day course.

Location:

We can deliver this course at a suitable venue near you.

Tuition Fee:

Contact us for our latest prices.

Course Instructor:

TBA

Contact Us

For more information on our courses please call

01293 549 858

Course Details



Requirements:

No previous qualifications are required.

Suitable For:

This course is suitable for anyone who performs an enforcement or security role; a lone worker and particularly those who would like to be better equipped to deal with violence or aggression in all its forms.

Course Length:

This is a 1 day course.

Location:

We can deliver this course at a suitable venue near you.

Tuition Fee:

Contact us for our latest prices.

Course Instructor:

TBA

Contact Us

For more information on our courses please call

01293 549 859

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